Privacy Policy

1. Who We Are

Our website address is: https://eurotyrescoalville.co.uk

Euro Tyres Coalville Limited is a tyre and vehicle repair service provider based in the UK.

Company Name: Euro Tyres Coalville Limited
Address: Unit 5 Market St, Coalville, LE67 3DX
Email: hello@eurotyrescoalville.co.uk
Phone: 01530 587620

We are committed to protecting your personal information and your right to privacy. This policy outlines how we handle your data when you visit or interact with our website.

2. What Personal Data We Collect and Why

We collect and process personal data to improve our services and respond to your enquiries efficiently.

Types of Data We Collect:

  • Name and contact information (via forms or phone enquiries)
  • Vehicle information (if submitted through a service form)
  • Email address (for enquiries or service confirmations)
  • Technical data (IP address, browser type, and cookies)
  • Analytics data (anonymous behaviour tracking)

Why We Collect It:

  • To process service bookings and respond to enquiries
  • To personalise your experience and offer relevant content
  • To improve our website’s performance
  • To comply with legal obligations

Legal bases for collection include consent, legitimate interest, and contract performance.

3. Comments

We do not currently support public commenting on our website. If implemented in future, comments will collect:

  • Name
  • Email address
  • IP address
  • Browser user agent string (to help spam detection)

4. Media

If you upload images to the website (e.g., for reviews or submissions), you should avoid uploading images with embedded location data (EXIF GPS) included, as this information can be extracted by other users.

5. Contact Forms

When you use our contact forms:

  • We collect your name, email, phone number, and message content.
  • Submissions are stored for up to 6 months for customer service purposes.
  • We do not use submitted information for marketing unless you opt in.

6. Cookies

We use cookies to:

  • Maintain website functionality
  • Store user preferences
  • Analyse traffic via Google Analytics

By using our site, you consent to the use of cookies. You may disable cookies in your browser settings.

Cookies We Use:

  • wordpress_logged_in_* (functional)
  • wordpress_test_cookie (checks cookie permissions)
  • Google Analytics cookies (_ga, _gid) for performance tracking

7. Analytics

We use Google Analytics to understand user behaviour and improve our site.

Analytics data is retained for up to 12 months.

8. Who We Share Your Data With

We share limited data with trusted third parties to deliver our services, including:

  • Hosting provider (for site functionality and security)
  • Google Analytics (for anonymous usage tracking)
  • Contact form plugin provider (data stored within our secure WordPress installation)

We do not sell or rent your data to third parties.

9. How Long We Retain Your Data

  • Contact form entries: 6 months
  • Analytics records: 12 months
  • Booking/customer service data: 6 years (to comply with legal/tax obligations)

10. What Rights You Have Over Your Data

You have the right to:

  • Request access to your personal data
  • Request corrections or deletions
  • Withdraw consent at any time
  • Object to processing

To make a request, email us at hello@domain.co.uk.

11. Where Your Data Is Sent

Some data may be processed or stored outside the UK/EU (e.g., Google services). We ensure all third parties uphold GDPR-compliant safeguards, including standard contractual clauses and data processing agreements.

12. Contact Information

For privacy-specific concerns, please contact us at:

Email: hello@eurotyrescoalville.co.uk
Phone: 01530 587620

13. How We Protect Your Data

We use:

  • SSL encryption
  • Secure servers and firewall protection
  • Regular plugin and theme updates
  • Staff access control (only authorised staff can access user data)

14. Data Breach Procedures

We have internal reporting systems and breach response protocols. If a breach occurs, we will notify affected users and the ICO (Information Commissioner’s Office) where legally required.

15. Third Parties We Receive Data From

We may receive anonymised performance or engagement data from third-party services such as Google or Facebook (if we run ads in the future). This does not contain personal data unless explicitly provided by the user.

16. Automated Decision Making and Profiling

We do not engage in automated decision-making or profiling that significantly affects users.

17. Industry Regulatory Disclosure Requirements

As a tyre service business, we are not part of a regulated industry requiring additional privacy disclosures beyond standard UK GDPR obligations.